What essential quality must all staff exhibit in the Blue Stripe program?

In the Blue Stripe program, approachability and effective communication are essential qualities that all staff must exhibit. This emphasis stems from the program's focus on enhancing customer service and ensuring a positive passenger experience at O'Hare Airport. Staff who are approachable are more likely to foster an environment where passengers feel comfortable asking questions and expressing concerns. Effective communication allows staff to convey important information clearly and responsively, ensuring that passengers are well-informed and can navigate the airport effectively. These qualities facilitate smooth interactions and help build trust between staff and travelers, contributing to the overall success of the program.

While technical expertise, leadership skills in crisis management, and in-depth knowledge of aviation regulations are valuable in their own contexts, they do not directly address the core need for positive passenger engagement that the Blue Stripe program prioritizes.