How is customer feedback gathered at O'Hare Airport?

Customer feedback at O'Hare Airport is primarily gathered through surveys and comment cards located at various facilities throughout the airport. This method allows travelers to provide their insights and experiences in a structured format. By distributing surveys and comment cards in places like waiting areas, restrooms, or dining locations, the airport can easily collect a diverse array of feedback from passengers who use different services.

This approach is effective because it captures immediate impressions and thoughts from users who have just interacted with the airport's facilities. Additionally, utilizing surveys and comment cards is a scalable way to gather feedback from a large number of passengers, ensuring that the airport can track trends, identify areas for improvement, and enhance overall customer satisfaction.